Returns & Refunds Policy

At Celestial Seasonings, we stand behind the quality of our blends and want you to be completely satisfied with every sip. If your order arrives damaged or does not meet your expectations, please reach out to us within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and details regarding the specific tea or product you wish to return.

• 2.
  Verification

  Provide a photo of the product packaging and the batch code to help our quality control team investigate the issue.

• 3.
  Return Authorization

  Once approved, we will provide a return shipping label or instructions for disposal if the item is a perishable food product.

• 4.
  Refund Processing

  After we process your request, a refund will be issued to your original payment method within 5-7 business days.