Frequently Asked Questions
Everything you need to know about our blends, shipping, and tea expertise.
How should I store my tea to maintain maximum freshness?
To preserve the delicate flavors and aromas, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend keeping the tea in its original packaging or an airtight container.
Are your tea bags compostable and plastic-free?
Yes, our iconic pillow-style tea bags are made from a blend of natural fibers and are completely compostable. We do not use staples, strings, or glue in our standard tea bags to minimize waste.
What is your shipping policy for international orders?
We currently ship to over 20 countries. Shipping rates and delivery times vary by location. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 10-14 days.
How do you ensure the quality and safety of your ingredients?
We source our botanicals from over 35 different countries. Each ingredient undergoes rigorous laboratory testing for purity, potency, and safety to ensure it meets our high standards before it ever reaches your cup.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day satisfaction guarantee. If you are not happy with your tea, please contact our customer service team to initiate a return or exchange for a different blend.
Do you offer caffeine-free options?
Absolutely. We are famous for our wide variety of herbal teas which are naturally caffeine-free. We also offer decaffeinated versions of our traditional green and black teas.